We are also here to help you with any questions you may have about the services we provide or problems you may be having. Please choose from the following contact options below:
For booking confirmations, payment queries, changes and cancellations?
Are you looking to create a user account for regular bookings?
Are you unable to resolve an issue with your taxi company?
How long will the driver wait for me?
What is included in an hourly booking?
What are ‘one-way’, ‘return’ and ‘hourly’ bookings?
How much waiting time do I get with additional pickup and drop offs?
I have a lot of luggage, will it fit?
Do I get a driver with a minibus or coach?
How do I know you have availability?
I have not received my booking confirmation email?
I'm a single female passenger, How safe are your drivers?
Tell me more about Passenger Safety?
We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest companies in the UK because your Safety is our priority. Every one of our partner companies are licensed with the Public Carriage Office (PCO) and are fully insured. In addition, they all guarantee an exceptional level of customer service via email and over the phone.
Our partners are fully licensed with the PCO, which means:
For business booking confirmations, payment queries, changes and cancellations?
Are you looking to setup a business account for bookings?
Unable to resolve issues with any taxi companies?
Are you looking to become a Taxicode partner? Our sales and marketing team will be happy to answer any questions you may have.
Are you an existing Taxicode partner with website, account management or marketing questions?
Are you an existing Taxicode partner with a finance enquiry?
Taxi Price Compare site and directory listing and enquiries?
Are you a developer looking for support with integration of the Taxicode API on your website or booking engine?
Are you a developer looking to request access to the Taxicode API documentation?
For existing bookings, please always contact your transport provider first. If you still have an emergency issue then you can call taxicode on +44 (0) 203 633 0133 or 0845 003 5205. For cancellations & time changes please contact your transport provider.
You can send us a letter at the following address: