Contact Us

We are also here to help you with any questions you may have about the services we provide or problems you may be having. Please choose from the following contact options below:

Customers

For booking confirmations, payment queries, changes and cancellations?

Please contact the taxi company that you have booked with.

Are you looking to create a user account for regular bookings?

Please click here to sign up for a user account. Having a user account will let you login on any of our Taxicode partners' sites and have your latest journey searches available for quick journey quotes. Your user account remembers previous bookings so will allow you to instantly rebook any journeys that you may take regularly. It will also enable you to send the taxi company updates via journey notes about any updates or changes to your schedule.

Are you unable to resolve an issue with your taxi company?

Please click here if you are having any problems resolving a query or dispute with the taxi company that is handling your booking.

How long will the driver wait for me?

Your ride includes 15 minutes’ waiting time for standard pickups and 45 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.

What is included in an hourly booking?

A specific number of miles are included for each hour of an hourly booking. The number of miles is shown alongside the price for the booking. For an additional cost, and at the discretion of the driver, it is possible to extend the number of hours or miles.

What are ‘one-way’, ‘return’ and ‘hourly’ bookings?

A one-way booking is a single journey from A to B, such as from the airport to your hotel. The price is based on the number of miles driven. A return booking is a two way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a few days later. An hourly booking is a booking for a period of time during which you can direct your driver. The price is based on the number of hours the car is hired for and includes a specific number of miles per hour.

How much waiting time do I get with additional pickup and drop offs?

Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time this should be agreed with the transport company prior to the booking taking place.

I have a lot of luggage, will it fit?

If you're not sure your luggage will fit in the vehicle you've selected, it probably won't. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate, If you are booking a 6 seater MPV book an 8 seater minibus and if you are booking a 12 seater minibus book a 16 seater minibus. The price difference is often not that much greater and it will ensure you have a more comfortable ride. And remember, if you're booking with a return you may have more luggage on the way home.

Do I get a driver with a minibus or coach?

Yes. All our ground transport bookings come with a driver. We do not offer a rental service.

How do I know you have availability?

We have a network of over 1000 operators, in the event that we can not supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. We will do this automatically and for the same price. If you're booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.

I have not received my booking confirmation email?

First thing to do is check your spam folder, If you can't find your email, you can find your booking by logging in to your user account or by creating a user account with the same email address as the one you made the booking with.

I'm a single female passenger, How safe are your drivers?

When you travel with us, you'll travel with approved drivers only. These are driver who have gone through a strict vetting process. All drivers have a minimum of 2 years experience. Every journey is logged, The details of the journey are comprehensive and they include drivers details, pickup and drop off details, plus the journey is tracked via GPS.

Tell me more about Passenger Safety?

We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest companies in the UK because your Safety is our priority. Every one of our partner companies are licensed with the Public Carriage Office (PCO) and are fully insured. In addition, they all guarantee an exceptional level of customer service via email and over the phone.

Our partners are fully licensed with the PCO, which means:

  • Drivers have passed criminal record checks with the Criminal Records Bureau.
  • Drivers have passed medical checks.
  • Drivers hold valid EU driver’s licenses.
  • All cars are less than 5 years old and checked for safety every 6 months.

Business Customers

For business booking confirmations, payment queries, changes and cancellations?

Please contact the taxi company that you have booked with.

Are you looking to setup a business account for bookings?

Please click here to sign up for a business user account. Having a business user account will let you login on any of our Taxicode partners' sites and have your latest journey searches available for quick journey quotes. Your business account remembers previous bookings so will allow you to instantly rebook any journeys that your company employees take regularly. It will also enable you to send the taxi company updates via journey notes about any updates or changes to travel schedules. Having a business account allows you to access normal user accounts that are linked to your business account.

Unable to resolve issues with any taxi companies?

Please click here if you are having any problems resolving any queries or disputes with the taxi companies handling your bookings.

Taxi Companies

Are you looking to become a Taxicode partner? Our sales and marketing team will be happy to answer any questions you may have.

Please call us 0845 003 5205 if you would like to chat with our sales and marketing team about any questions you may have regarding the Taxicode system, how it works, and the benefits of becoming a partner.

Are you an existing Taxicode partner with website, account management or marketing questions?

Please call us 0845 003 5205 to discuss any aspect of your partner accounts, upgrading your account, covering multiple areas, setting up your promotions, customising your mileage rates or for help/guidance on any part of the Taxicode system.

Are you an existing Taxicode partner with a finance enquiry?

Please call us on 0845 003 5205 if you have any finance queries regarding your accounts.

Taxi Price Compare site and directory listing and enquiries?

Please call us on 0845 003 5205 if you have any queries about becoming a Taxi Price Compare partner. When you sign up to our compare sites you will be able to customise your pricing and company information, and you will also be added to our taxi directory for your area.

Developers and Taxicode Cloud API

Are you a developer looking for support with integration of the Taxicode API on your website or booking engine?

Please call 0845 003 5205 for support if you are having any issues using the Taxicode Cloud API for pricing up journeys on your website or booking engine.

Are you a developer looking to request access to the Taxicode API documentation?

Please call 0845 003 5205 to arrange access to the Taxicode Cloud API.

For existing bookings, please always contact your transport provider first. If you still have an emergency issue then you can call taxicode on +44 (0) 203 633 0133 or 0845 003 5205. For cancellations & time changes please contact your transport provider.

You can send us a letter at the following address:

Taxicode International B.V. Keizersgracht 241, Amsterdam , 1016 EA