Trio Cars Reviews

Taxicode Trusted Operator

Info


Suite 23
3rd Floor
Angel House
225 Marsh wall
London
London
E14 9FW
0208 111 1117
Ranked #176 of 14101 in the U.K
Ranked #35 of 857 in the Greater London area

About


Trio Cars is a ground transport company specialising in Airport Transfers. We cover all major London Airports.

135 reviews for Trio Cars Total Rating: 4/5


  • Excellent
    84
  • Very Good
    14
  • Average
    15
  • Poor
    9
  • Terrible
    13
  • On Time
  • Driver
  • Journey
  • Overall

1 - 8 of 135 reviews
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The journey was very nice

Reviewed on 16 December 2018 09:13:02 am

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The driver met us at our hotel right on time and was polite and friendly.

Reviewed on 15 December 2018 02:00:09 pm

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Very gif and driver kind

Reviewed on 03 December 2018 08:03:40 am

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Could not have been more pleased with both the drivers for pick up and drop off .

Reviewed on 07 November 2018 05:06:31 pm

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Really nice service...

Reviewed on 02 November 2018 03:55:21 pm

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Driver was 10 minutes late.

Reviewed on 01 November 2018 02:58:39 pm

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To whom it may concern, I added a detailed note to my booking confirming that the person being picked up is not a experienced solo traveller and that the pick up should be very clear to ease the process. For some reason there was a problem contacting the person being picked up because their phone was off. The driver contacted me at 06:15 (I arranged the pickup) to ask what to do because he was unable to reach her. 06:15 was the requested pickup time. I asked where he was, he said the parking area, so I asked him to wait at arrivals with a name plate, as specified before as that was the agreed meeting point. A little later his office called asking the same questions, I explained the same to them. They said he was waiting at Costa coffee. I had to remind them that the person being picked up would not know to find him at Costa, as they would be waiting at the arrival gate - as was the agreed meeting point. At 6:30 the driver contacted me to confirm that he was going to start charging me extra, as it was almost an hour after the flight arrived. I explained to him that his waiting time should be an hour from 6:15 the pick up time and not 5:30 the arrival time. (This was clear on the confirmation email) He disagreed with this, and said he will need to charge to person being picked up for the additional Parking charges. This to me was a big concern as the person didn’t have cash on her and I knew this would cause her distress, for absolute no reason. I contacted his office, explained the situation and they confirmed that their waiting time is an hour from arrival time, but when I asked how long it takes for a person to land go through passport control and luggage pickup they said at least 50minutes and thought it would be perfectly acceptable to give them a 10minute extra window, eventhough I clearly requested 06:15 as a pickup time in order to prevent unnecessary stress about being late if there was a delay at passport control. They were very forceful about this stance. (I checked on your website later and it mentioned 45min are allowed waiting times from the specified pickup time). After the client walked up and down the line of drivers for approx 10 without finding the driver with her name board, he approached her at 06:40. It was an unfortunate experience as the reason for booking a taxi was for this to be a stress free experience. The taxi company did not adhere to Taxicode t&c and were argumentative about this. Due to this I am unlikely to use this service again.

Reviewed on 30 October 2018 02:25:49 pm

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He didnt meet me in the airport because he went pick me up in my house. Was in time, travel fast and arrived in time. Simple with efficacities Thank you

Reviewed on 30 October 2018 08:37:08 am

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1 - 8 of 135 reviews
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