Britannia Cars Reviews

Taxicode Trusted Operator

Info


31
WALNUT LANE
L GREEN
CRAWLEY
RH11 7NH
01293344804
Ranked #300 of 13892 in the U.K
Ranked #19 of 463 in the Sussex area

86 reviews for Britannia Cars Total Rating: 4.2/5


  • Excellent
    61
  • Very Good
    8
  • Average
    3
  • Poor
    5
  • Terrible
    9
  • On Time
  • Driver
  • Journey
  • Overall

1 - 8 of 86 reviews
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Terrible, would not use again. Did not send estate car as booked and paid for, for outward journey. Emailed them immediately and tried to blame it on us for booking an estate and not an MPV, saying we had too many bags. The car they sent was neither (just ordinary hatchback, which incidentally we DID get everything into) so not sure why this made any difference!! Several emails later (and after being transferred to some completely separate, random website for dealing with complaint which did not help resolve in anyway) was able to resolve and ensure there was a vehicle for our return journey. Return driver was then rude, did not come to arrivals with a sign AS ADVERTISED ON WEBSITE but insisted we walk through to a different pick up point even though the booking clearly said we had 8 suitcases (4 big and 4 carry on) between us so this was not easy or pleasant to do. If we wanted to drag our bags around airport would have got a shuttle bus or train home. We paid for a driver service. Pulled up far away from us even though he had seen where we were stood as we waved and he slowed down and he did not even help to lift bags into car, did not say a word to us...just rude. Also, driving was erratic as he was driving around speed limit or just above at all times so as soon as sat nav indicated he was going over limit by beeping he would slam brakes on to slow down. Meant the whole journey was stop start and threw us around in the car, not smooth at all, which it would have if he had just driven the right speed in the first place. Very disappointed. Would not use again.

Reviewed on 22 February 2018 01:18:02 am

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My booking was canceled while I was on my flihht to London, without any option to get the message. It's does not make any sense to cancel my booking in the last minute. I booked the taxy over 24 before the pickup time, and I recieved a booking confirmation so for my understanding a taxy will pick my up when I get there. This is a very bad service.

Reviewed on 13 February 2018 04:56:01 pm

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Couldnt give no stars so had to put one. Worst taxi service ever! Taxi was a no show for a 5am collection on a sunday. Not a easy time to get a replacment. Phoned the company got no answer to begin with then spoke to a man who said he would sort it. I had another taxi company phone me up saying that a man had rung then asking to collect me but they were charging me £60 to take me to the airport and would be 40 mins. I wasnt able to leave it any longer so had to drive to the airport and park in the longstay carpark without booking so the cost was huge. I will be contacting the company for a full refund of my pre booked fair and for my parking. Having to drive meant my heaverly pregnant wife was left at home with no access to transport. Not a Happy customer. Dont use this company!

Reviewed on 12 February 2018 03:33:21 pm

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Despite the flight being delayed and the driver need for another job he managed to not only take me to my destination but also pick up the other fare in time to complete their journey. Dedication and sheer good skills not to disappoint each customer. The driver did go beyond the the call of duty for the company and the clients, well done worth publishing this.

Reviewed on 09 February 2018 05:55:49 pm

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Worst service ever. On the phone the operators are very rude.

Reviewed on 08 February 2018 10:23:50 pm

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#driver came 45 minutes late

Reviewed on 05 February 2018 06:36:17 am

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Polite and friendly drivers. On time and good communication prior to journey. Top marks, will use again. well done.

Reviewed on 01 February 2018 01:51:50 pm

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At arrive was the taxi late. But the driver was very kind

Reviewed on 01 February 2018 07:12:27 am

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1 - 8 of 86 reviews
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