Esskay Cars Reviews

“We were very unhappy with an additional charge GBP 23 for additional waiting time and parking, when original booking was only GBP56. 50 Flight landed at 19:20, we met driver at 20:40. We are non UK passport holders and the immigration queue for this category is more than an hour waiting time normally. It is therefore very Unreasonable to expect passengers to clear immigration within 30 minutes. We asked the driver and he said it was company practice to charge for waiting 1 hour beyond landing time. GBP 23 for 20-30 minutes seems excessive and your 1 hour waiting time allowance should only start 45-60 minutes after landing. Even for Singapore, I normally only arrive at airport 30 minutes after landing when I pickup visitor and Singapore has a very fast immigration clearance. If this is your standard practice I will not be recommending or using your service again, I really do not expect driver to be there waiting at time plane lands. There is ample online information on arrival time, you need to be better organised if you want foreign visitor's business. ”

Reviewed on 18 September 2018 07:09:57 am

“Not on time lucky I had time to spare catching our flight”

Reviewed on 18 September 2018 04:17:46 am

“The driver was outside my hotel on the dot of the agreed time. He got round traffic jams and we arrived at Heathrow within an hour. The car was clean and the driver was friendly. I'll definitely be using this service again instead of struggling with taxis and Heathrow Express!”

Reviewed on 16 September 2018 08:02:04 am

“There is absolutely no point in booking in advance with you when the drivers are late. Both during my inbound and outbound I had to phone the office, wait for them to check where the driver was and then wait 10+ minutes for them to arrive. Will not be booking with you again.”

Reviewed on 15 September 2018 08:37:35 am

“Prompt, reliable, good traffic-evasive route taken avoiding build-up of rush-hour.”

Reviewed on 15 September 2018 02:04:27 am

“The smell of the driver it wasn’t good”

Reviewed on 12 September 2018 08:45:51 pm

“Good driver. Good ride.”

Reviewed on 12 September 2018 01:10:48 pm

“Good driver if he can keep silent”

Reviewed on 12 September 2018 11:53:10 am