Pearl Executive Reviews

Taxicode Trusted Operator

Info


12 Holborn Avenue
Nottingham
Nottinghamshire
NG2 4LZ
03300430006
Ranked #241 of 13991 in the U.K
Ranked #3 of 239 in the Nottinghamshire area

351 reviews for Pearl Executive Total Rating: 3.8/5


  • Excellent
    200
  • Very Good
    43
  • Average
    29
  • Poor
    41
  • Terrible
    38
  • On Time
  • Driver
  • Journey
  • Overall

1 - 8 of 351 reviews
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I have already registered a complaint regarding this booking. The outgoing journey on 2nd June to Stansted Airport was fine...on time, polite and very helpful driver. Return journey scheduled for 2.0 am 17th June never happened. The driver who was apparently at the airport didn’t call to say he had arrived or where he was so consequently we never got together because I was unable to contact Pearl Executive by phone or any other media. Ridiculous...what if I’d actually had a problem at the airport. Yes, I looked for him outside but with 50+ taxis moving every few minutes it was impossible to locate him. I am awaiting redress.

Reviewed on 18 June 2018 11:20:25 pm

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Friendly driver and excellent service - very clean car - wodl recommend

Reviewed on 18 June 2018 12:55:53 pm

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The driver never showed up. This is the worst possible experience. The clients have waited for over 45 mins for the pick up at the airport, the phone number in the confirmation was not answered so there was nothing they could do except waiting. In the booking I had flagged there was an child with autism who has difficulty with new situations, so I asked beforehand for a timely pickup When I complained on Friday night, there was an e-mail replyl saying the complaint was taken seriously and would be dealt with in 48 hours. At this point it has been 60 hours and I have heard nothing back. I do not feel this is a trustworthy company at all.

Reviewed on 18 June 2018 12:20:54 pm

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The best value for money out there, very reliable and extremely professional. Flawless.

Reviewed on 11 June 2018 12:49:56 pm

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1. The driver was not on time, and i had to wait 30 min after a long flight. 2. I had to pay the parking fee (I was very upset so i let the driver call his boss and he said in a very rude manner that if i didnt pay the driver wouldnt take me) 3. the driver never apologize for the delay, and he was constantly at the phone whilst driving I DONT RECCOMEND

Reviewed on 05 June 2018 12:19:45 pm

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On the taxi to the airport, I was advised roadworks meant we needed to be picked up over an hour earlier. There were no roadworks and it was clearly in order to fit in another job. We got there so quickly due to the lack of traffic/said roadworks and had to spend even longer in the terminal. On the way home, I was impressed that the taxi had followed our flight delays. However, the driver was late for the time that we had been told. After a 4.5 hour flight delay at a stupid time in the morning, we had to wheel our cases to a multistory car park to track him down. We were sat on our cases for a further 10 minutes waiting for the driver. All in all, quite disappointed. We had a seamless journey last time we used a comparison app.

Reviewed on 04 June 2018 04:00:13 pm

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Very bad!

Reviewed on 01 June 2018 09:47:06 pm

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driver was not waiting at arrivals - I was made to pay £4 for parking which was not pat of the deal - roadworks and lack of local knowledge made a 20 minute journey into a 2 hour nightmare

Reviewed on 01 June 2018 10:51:01 am

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1 - 8 of 351 reviews
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