Autocab Private Hire Reviews

Taxicode Trusted Operator

Info


New Building
Normacot Road
Stoke on Trent
Staffordshire
ST3 1PL
01782 314315
Ranked #296 of 14204 in the U.K
Ranked #12 of 199 in the Staffordshire area

About


Stoke on Trent taxi available 24/7. Transfers to all UK airports including Birmingham, Manchester, East Midlands, Liverpool John Lennon and Heathrow. We also have a large fleet of wheelchair accessible vehicles for long and short journeys. Minibuses for 6 - 8 passengers and executive vehicles also available.

17 reviews for Autocab Private Hire Total Rating: 3.7/5


  • Excellent
    8
  • Very Good
    3
  • Average
    2
  • Poor
    2
  • Terrible
    2
  • On Time
  • Driver
  • Journey
  • Overall

1 - 8 of 17 reviews
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Must of had, 4 5 emails to pay even though chose cash. No car turned up at half 12 on Wednesday, rang the company, who told me they did not have a booking for me, even though booked online, and have screenshots of my booking. So to receive this now, after I had spoken and had to hire another taxi, I want all my details taken off your page, email phone number ect. As I should not have even received this email, as company knew no car turned up. I was just being hounded to pay online even though I chose cash. That's my experience from this taxi firm. Won't use again.

Reviewed on 19 May 2019 12:38:33 pm

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A pleasant surprise, excellent service.

Reviewed on 07 May 2019 07:40:18 pm

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The taxi driver was on time, and drove us to our destination in both way at the right place.

Reviewed on 06 May 2019 10:19:24 am

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the taxi got me home but WHY did the driver feel the need to take me to a cashpoint and charge me an extra £25 which I paid in cash ??? I believe my card was charged £43.50 as expected. The journey was fine otherwise. I will not be using this method of booking again unless this is resolved. Thanks, Stewart Carter.

Reviewed on 26 April 2019 11:48:22 pm

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Got us there bang on time!

Reviewed on 19 April 2019 09:04:21 am

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No faults to the journey

Reviewed on 19 April 2019 09:02:41 am

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The gentleman driving spoke poor English. So communication was hard to find out where he was and why he wasn't on time. Secondally the communication as in not having anyone ring, let me know where he was! Just appalling. I rang three times. Twice I was put through to him. The third the taxi company. Who were short and blunt and no apology given. It was OVERPRICED. Luckily for this company Uber wasn't in the area so I couldn't request a pick up from them but it was 1/3-2/3's cheaper for the same service. Plus they ring you! The booking was awful. 40 minutes after I booked it told me I tried to cancel when I really did not! And then after 2 calls to customer services to find out it was due to no driver being assigned just yet. Made me irate to begin with! Please follow this trail and ask the company to sort out their drivers and to have a basic idea of where they are going and to communicate a lot better! Luckily my passenger made her train and wasn't delayed further for her concert! Please contact me on jackt157@hotmail.com or 07480749724. If compensation is possible! £29 was a OVERPRICED RIP OFF for such a poor service.

Reviewed on 30 March 2019 08:48:38 pm

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Reviewed on 25 February 2019 11:45:24 am

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1 - 8 of 17 reviews
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