Plutus Airport Transfers Reviews

Taxicode Trusted Operator

Info


450 Bath Road
West Drayton
London
UB7 0TB
0203 878 4000
Ranked #494 of 14006 in the U.K
Ranked #122 of 844 in the Greater London area

23 reviews for Plutus Airport Transfers Total Rating: 3.1/5


  • Excellent
    9
  • Very Good
    4
  • Average
    0
  • Poor
    4
  • Terrible
    6
  • On Time
  • Driver
  • Journey
  • Overall

1 - 8 of 23 reviews
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I booked a taxi for royal ascot in February for june. I realised this was going to be a very busy occasion and booked early. I spoke to the company several times in the lead up to this event who confirmed everything would be ok. The taxi did not turn up we were left in our finery with no way of getting to ascot on the morning of the event. I called the taxi company who's number did not work. I found another number for the same company when I rang they said they had no booking for us. I called taxi code it took 20 minutes to get through. They said sorry we will refund you. No explanation. Absolutely fuming. I would never recommend this company for an important occasion. Completely let down and offered no help or compensation just a refund. a lot of organisation went into this day to make if fantastic only to be let down at the beginning and at the end trying to get home. Would like to put no stars but not an option. Furious

Reviewed on 24 June 2018 05:19:46 pm

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A terrible company. Avoid! They called to explain the driver would not be able to arrive on time on the 17th May so arranged a mini cab which we would pay direct. We were promised half of the journey would be refunded and a £10 token of good will. Over a month later I am still waiting for the refund. My calls and messages have been ignored. I finally spoke to someone yesterday who was hugely apologetic and promised to call and email at 9pm last night. This did not happen and my calls and texts have been ignored today. Appalling customer service.

Reviewed on 20 June 2018 03:18:43 pm

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I phoned the number provided to reschedule my pick-up for an hour later than originally booked for and was assured that had been updated. Nobody showed up as the booking was still on the system for the original time. I cancelled and asked for a refund which I am still waiting for. The alternative taxi that I took (that was waiting at the station anyway) was £20 as opposed to the £37 through this service.

Reviewed on 04 June 2018 11:23:24 am

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Your company did not turn up after two phone calls and waiting over 40mins you still failed to turn up. We require a full refund and a further £20 to cover the cost of another taxi to get us to the airport in time. We will never use your alleged service again and would never recommend it to anyone. We wait for our refund asap.Please publish this review to hopefully prevent others from making the mistake of booking with you.

Reviewed on 28 May 2018 11:53:50 am

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They were on time, but it was a long drive and the driver became a little impatient. Otherwise, all good

Reviewed on 25 May 2018 08:27:32 pm

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Very poor communication by driver & company while waiting for 52 mins. Booked for 07.45- picked up at 08.37. Called at 08.00 to be told 10-15 mins due to driver entering wrong postcode. Driver then calls at 08.20 to advise he would be another 10-15 mins. Cad arrived was dirty and smelly. Driver was same as car!, didn't wear a seatbelt (illegal), driving was erratic, answered mobile in his hand(illegal) and reset the satnav while driving (illegal). This was a premium price for a rubbish service. I checked UBER and cold have got this for 1/2 the price while waiting. Even UBER exec was cheaper.

Reviewed on 25 May 2018 11:01:24 am

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My booking:TCFF531FD4586. the taxi never arrives. we wait for more than half an hour. we took a taxi and pay again for the service. No body call us. i called the 2 telephone numbers there are in the booking details, the answer was a machine. I'm worry because I have book another taxi for tomorrow morning, ans paid. Please call me or whatsapp 00412927897. Thank you Nubia Pirone

Reviewed on 22 May 2018 10:08:28 pm

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Great female driver. Really good on the motorway. I was extremely happy with the overall trip.

Reviewed on 22 May 2018 05:48:54 pm

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1 - 8 of 23 reviews
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