TRC Reviews

Taxicode Trusted Operator

Info


7 Bedford House
Onslow Street
Guildford
Surrey
GU14TL
07387566252
Ranked #565 of 14364 in the U.K
Ranked #34 of 514 in the Surrey area

About


About us We began serving our local community with their daily travel needs whether that is a trip back from shopping instead of lugging loads of carrier bags, to the railway station, pubs, restaurants, visiting family and friends, or when it is unsafe for you to drive and much more. Our customers can rely on us, we always turn up and help you getting in and out, drive within the speed limits to ensure our customers arrive at their destination feeling relaxed and stress-free. Soon our customers wanted us to offer other services such as picking up shopping or their children when they are unable to do so for whatever reason. We know that these are important services and we carry them out with care and diligence. We always listen to our customers, having said that, we now offer Airport transfers to and from Gatwick and Heathrow Airport. When you book an Airport transfer we offer a fixed price with no hidden fees or unexpected charges. We encourage our customers to travel at least 2-3 hours before your flight to allow for traffic or unforeseen traffic incidents. When we pick up from the airport we track your flight making sure we are there if your flight arrives earlier or is delayed. We don't charge for waiting or meeting you. Our drivers will keep in contact with you as soon as you land and direct you to the vehicle, it's that easy and saves you money, unlike most taxi companies. Discounts We know times are hard and every penny counts especially if you are a student, for that reason we offer a 10% discount on presentation of a valid student card. And, for anyone else we offer 10 % on all future jobs you book with us after you have completed 5 trips. Also if you recommend a friend or family member and they book an airport transfer with us, we will give you a £5 voucher. We look forward to serving you and ensure you have a pleasant and safe onward journey.

19 reviews for TRC Total Rating: 3.2/5


  • Excellent
    8
  • Very Good
    2
  • Average
    1
  • Poor
    4
  • Terrible
    4
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1 - 8 of 19 reviews
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I booked a taxi in advance for £25. I tried to amend the booking 10 times. first by phoning taxi code who then told me to contact the driver directly. I did so. he did not answer the phone so I sent him a text message about my required change ie that we wanted to drop off a friend at their hotel which was on the route back to our hotel. I got through to him and he said to send him a text with the details. I did this for the second time. then when he arrived to pick us up (1am) he seemed completely unaware of my request. I don't know what more I could have done. the driver wasn't from the local area so had a hard time finding the place. he then put us on the meter until we reached the hotel of our friend which was literally 2/3rds of the route back to our hotel, and then effectively received £25 booked fee for travelling the last 1/3rd. it was completely unreasonable and very annoying given the amount of effort that I'd spent during the day trying to amend the booking. so in short. i was able to change the booking. the driver wasn't local and didn't know the area. we paid on the meter for 2/3rds of our original journey before the driver picked up the booking fee for the last 1/3rds. deeply unsatisfactory.

Reviewed on 12 March 2019 08:46:32 am

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It is possible that the driver was not late but was certainly unfamiliar with the expected place of waiting outside reception so had to be rung and have explanations made. However, as I was then liable to miss my train connection the driver went out of his way to get me to an alternative station for a reliable onward journey.

Reviewed on 05 March 2019 08:07:53 am

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The driver did not turn up for the first leg of the journey and i was not notified. I phoned to complain and was told i would receive a refund of 50% of the trip but i have not received this yet.

Reviewed on 03 March 2019 03:05:12 pm

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Very nice friendly driver.

Reviewed on 01 March 2019 08:45:10 am

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he didn't even the right way to go back fronte gatewick to our adress bear london bridge . Terrible experience

Reviewed on 28 February 2019 10:49:53 am

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As I had foreign number, I couldn't be reachable but on the e-mail it say the driver have to wait an hour and as my payment was already done I think he could've waited a bit. Our flight was only 15min late. We had to search him call the office and then call the driver. But a the end all was ok. Good driver.

Reviewed on 27 February 2019 10:46:26 pm

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Driver missed sat nav telling him to turn off twice.

Reviewed on 25 February 2019 03:59:31 pm

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We would like to give special compliments to the driver! He was very patient, waiting for us with flight delay, smooth drive back home and interesting chating on the way. We would be more then happy to have the same driver every next time! Thank you!

Reviewed on 24 February 2019 10:27:54 am

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1 - 8 of 19 reviews
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