Home James City Travel Limited Reviews

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305 STOCKFIELD ROAD
BIRMINGHAM
UK
B258JP
01217073000
Ranked # of 14179 in the U.K
Ranked # of 438 in the West Midlands area

About


24 hour minibus and taxi business based in Birmingham just 2 miles from the city and airport alike, friendly professional drivers with a modern office ready to deal with clients needs 24 hours a day.

7 reviews for Home James City Travel Limited Total Rating: 2.1/5


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1 - 7 of 7 reviews
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Taxi was held up by Cheltenham traffic. Otherwise service was fine

Reviewed on 20 March 2019 02:10:16 pm

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Most horrific taxi journey I have ever had. A rust bucket on wheels turned up, 5 seats with no working seat belts. Only one working door and one chair in the corner that was actually rocking whilst going round roundabouts. Horrific!!

Reviewed on 20 March 2019 08:24:37 am

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Would never take a taxi with you again if it was free. Overall service was so bad and people were not freiendly

Reviewed on 19 March 2019 11:06:16 am

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When I arrived at the pick up point I called your office and was told that they’re as no one available for at least an hour. This I found very frustrating as the MS Dociety pre booked this taxi ride as I live with MS and needed that ride to my venue. Very unhappy

Reviewed on 18 March 2019 06:08:02 pm

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The driver was not at the airport when we arrived. We called the company and they told us he was there and we did not find the driver. Then we called again and then they told us he was on his way to the airport. And we had to wait for the driver for nearly 2 hours. We found the driver with help from the airport staff. The driver was located on a big parking area far away from terminal 1. We had to spend nearly 2 hours to find the car and the driver. I had a group of 10 people with me and they were not happy about the arrangement. Also the car was not good, dirty and in a really bad shape. I booked this ride for a pleasant journey and I had the opposite and had effect for the trip. He arrived at right time for the trip back but thats it. No one has contacted me to sort this out or said sorry about this.

Reviewed on 05 March 2019 02:45:51 pm

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On your system I entered the time driver should meet me not time plane lands. Meeting point was not clear from your system. Driver was late. I had to call multiple times to arrange a pickup point. Driver then complained about pickup point. Driver complained I was on time. Vehicle interior was crap, seatbelts barely worked, uncomfortable, I felt like I was in 3rd world not paying 76 pounds for hired driver. Driver tried to drop me at wrong location, did not want to take the time to make sure we had the correct destination. I was late for my meeting. Had driver been waiting for me I would have been on time, even with traffic. Not sure I would ever use this service again.

Reviewed on 22 February 2019 03:46:39 am

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The minibuses I booked and paid for did not arrive so I had to arrange transport myself. I was absolutely disgusted with the service received. As a result please provide a full refund of the £164.50 I paid up front. Also, I should imagine some compensation will be paid for the undue stress and inconvenience caused. I had received an email from you on 15th January to say Home James City Travel Ltd was the company to contact, the drivers had been assigned. When I called them on Saturday morning (26/1) to make sure everything was OK, they had no idea about the booking. I then telephoned you (Taxicode) to ask what was going on. After being on hold for a while I was told there is no minibuses and I had to make my own arrangements. If it is 1 taxi not a problem, but the reason I pre-booked and paid in full was to ensure we had no problems on the day. To be told that there was no vehicles was bad enough but then to be told you couldn't do anything and just left me completely stranded is a complete joke, caused stress, embarrassment and totally ruining the experience of a day at the races. I expect my money to be funded immediately, with compensation. Regards Jeremy

Reviewed on 28 January 2019 12:35:42 pm

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1 - 7 of 7 reviews
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