Choice Cars Reviews

“Hi, Please can I have a refund? On Saturday night, the taxi didn’t turn up. I tried calling to try get some help. On my review email it said my journey was booked for 21.30, which it wasn’t as I booked it for 22.30 as said on this confirmation email. I’ve tried calling to speak to someone about this situation but had no answer. It had also said the journey was completed, which it definitely wasn’t as I had to get a train late at night instead because the car didn’t turn up. Getting a full refund would be greatly appreciated. Ethan”

Reviewed on 24 July 2026 04:10:22 pm

“I didn’t use the service as I was attending a concert that finished over an hour early. I rang to see if they could collect early but was unable to contact them. So I got a train instead. But I would say they did ring me at my time slot to check in. ”

Reviewed on 20 July 2026 08:09:20 pm

“The driver didn’t turn up. I had called the company the previous day to confirm the time and reiterate that I was pregnant. The person I spoke to said it was all sorted and I would hear from the taxi driver where he would meet me. I leave the stadium earlier than expected and had no communication from the taxi firm or driver. I tried calling using the number I was given from the taxicode 6 times and the number just dialled out, no one answered. Bearing in mind this 11pm in the evening, so I would expect a taxi company to make sure that bookings that late were arranged properly. I waited 45 mins before arranging an alternate transport option and had no contact from the company in that time. I would like to understand how I can get a full refund for my booking please. As I had to pay a different taxi firm significantly more money last minute given how late in the evening it was. This was completely unacceptable, especially considering I had explained how pregnant I was and the fact that it was late at night. ”

Reviewed on 20 July 2026 05:50:44 pm

“The driver didn’t turn up. I had called the company the previous day to confirm the time and reiterate that I was pregnant. The person I spoke to said it was all sorted and I would hear from the taxi driver where he would meet me. I leave the stadium earlier than expected and had no communication from the taxi firm or driver. I tried calling using the number I was given from the taxicode 6 times and the number just dialled out, no one answered. Bearing in mind this 11pm in the evening, so I would expect a taxi company to make sure that bookings that late were arranged properly. I waited 45 mins before arranging an alternate transport option and had no contact from the company in that time. I would like to understand how I can get a full refund for my booking please. As I had to pay a different taxi firm significantly more money last minute given how late in the evening it was. This was completely unacceptable, especially considering I had explained how pregnant I was and the fact that it was late at night. ”

Reviewed on 20 July 2026 05:49:21 pm

“Driver was absolutely fine and helpful. We ordered a 8 seater for 6 people and three folding wheelchairs and it was still a very tight squeeze. We did call on the day more than an hour ahead to ask if we could delay pick up time by 30 minutes (told we couldn't but this is okay) and also change the phone number and the staff who answered the phone were very rude and also hung up on us and we had to call them back. They then didn't give the driver my new number so he couldn't reach me. Gave it to him on arrival and was fine after that. ”

Reviewed on 13 July 2026 05:07:21 pm

“good”

Reviewed on 13 July 2026 04:50:06 pm

“The driver never showed up, I've tried to contact you and you're not replying ”

Reviewed on 13 July 2026 04:47:43 pm

“On 21/04 while I was away I was woken up around 02:00am by messages / phone calls asking me where I was as my driver was at Heathrow waiting for me. I politely explained my return booking was for 21/05 so they were a month early so a major error here. I then spent my trip worrying about whether a cab was going to turn up on 21/05 so I emailed Taxicode to confirm of which I got no response - not OK at all. Then on 21/05, after waiting 30 mins inside the terminal for my driver, I had to call to find out what was going on. Was told the traffic was bad - at midnight?! I then checked the roads and they were clear so called in again. This time I was told the driver’s vehicle had broken down and that I should take the train, like I’m some sort of idiot here - the driver after accepting the job, clearly didn’t want to complete it leaving me stranded at Heathrow on my own very late at night with heavy luggage and after the last trains had gone. Then knowing this, the operator then found another driver to take the job but to save time I met him in the car park so no meet and greet either - the very reason I use Taxicode. Eventually got home over two hours later than I should have done after being on the go / in transit for nearly 24 hours - a horrid and unacceptable end to an already challenging day. If it wasn’t for the family bereavement I then suffered upon my return, I would have complained and demanded my money back - absolutely appalling service and unless it’s corrected with a refund, won’t be using Taxicode again.”

Reviewed on 07 July 2026 06:51:38 pm