Timberley Cars Ltd T/A Direct Taxis Reviews

Info


44 Mullens Grove Road , Kingshurst , Birmingham, West Midlands, B37 6LG
0121 677 2000
Ranked #1009 of 14627 in the U.K
Ranked #60 of 462 in the West Midlands area

About


Private Hire business run by a family team with over 50 years combined experience in the trade. We pride ourselves on the customer service we offer our clients. Cars, MPV’s. Minibus, Executive, PSV, Mini Coaches, Coaches

112 reviews for Timberley Cars Ltd T/A Direct Taxis Total Rating: 3.9/5


  • Excellent
    63
  • Very Good
    19
  • Average
    9
  • Poor
    6
  • Terrible
    15
  • On Time
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  • Overall

1 - 8 of 112 reviews
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As our train was delayed and we were unsure where to meet our vehicle,we were disappointed that after using the only contact number we had to ring, we were told by Taxicode that you were not sure of our booking and wandered around New Street looking for our Taxi. This was also the case for the return trip after cricket match it took numerous phone calls and 30 minutes wait for our vehicle to arrive. The main reason for booking a Taxi was 1 of our party has had a replacement knee and did not appreciate having to wander around New Street Station and Edgebaston Cricket ground looking for a prebooked Taxi. Collection/pick up points need to be confirmed prior to your customers arrival time. We understand that this was a busy time for all Taxis with roads closed and a lot of people around but our reason for pre paying/booking was to avoid this hassle. We booked on 4th June and in the 8 days prior nobody contacted me to arrange meeting point despite me emailing and phone calls to only contact number we had. Can we suggest that better communication should be made with your customers before their arrival at meeting point either from yourselves or company you arrange as most people arriving will have no knowledge of the area. When we actually found our Taxi it was excellent and the driver was exceptional and we have no complaints about it. In future we will probably book direct with them instead of going through yourselves as the 3 times we called you, you could not find our booking and told us to ring Taxi of which we had no contact number. TAXICODE WERE NO HELP AT All !!!!!

Reviewed on 13 June 2021 02:28:47 pm

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We booked a 7 seater a 5 seater turned up and was about 15 mins late. There was no child seat in the car but this was requested in the initial booking. The booking was made over a week before hand so there was time for the company to let us know this wasn't an option, despite it appearing on the online booking form. We waited for a 2nd taxi to arrive which meant we were 40 minutes late for our SeaLife Centre slot. I have to say both drivers were extremely polite and helpful. The problem was an admin issue. Our 1st driver got on the radio to order a new taxi and was very helpful. Our 2nd driver (Raf) was wonderful and got us to Birmingham as quickly and safely as he could. He dropped us practically at the door of the SeaLife Centre and apologised for the mix up. HE DESERVES A BONUS. I would like to use your taxis again but would worry that we couldn't trust your company's administration system to be reliable and for the right taxi to turn up on time.

Reviewed on 10 June 2021 02:29:05 pm

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We booked a 7 seater a 5 seater turned up and was about 15 mins late. There was no child seat in the car but this was requested in the initial booking. The booking was made over a week before hand so there was time for the company to let us know this wasn't an option, despite it appearing on the online booking form. We waited for a 2nd taxi to arrive which meant we were 40 minutes late for our SeaLife Centre slot. I have to say both drivers were extremely polite and helpful. The problem was an admin issue. Our 1st driver got on the radio to order a new taxi and was very helpful. Our 2nd driver (Raf) was wonderful and got us to Birmingham as quickly and safely as he could. He dropped us practically at the door of the SeaLife Centre and apologised for the mix up. HE DESERVES A BONUS. I would like to use your taxis again but would worry that we couldn't trust your company's administration system to be reliable and for the right taxi to turn up on time.

Reviewed on 10 June 2021 02:28:14 pm

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She was a lovely driver and she helped us to find the Covid test center.

Reviewed on 01 February 2021 08:35:21 am

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The driver did not show up at all, almost missed my flight

Reviewed on 27 December 2020 06:09:10 pm

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The driver did not show up at all, almost missed my flight

Reviewed on 27 December 2020 05:59:33 pm

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Our journey was smooth and the driver was very friendly and accommodating. I'd use the service again.

Reviewed on 20 October 2020 07:19:31 pm

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Amazing driver, very polite and kind

Reviewed on 06 October 2020 03:25:20 pm

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1 - 8 of 112 reviews
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