GETCAB Reviews

“taxi from the airport which was supposed to include meet and greet at the terminal (WH smith). The driver said he was there at 2.25 and 10 minutes later we had collected our luggage and were outside (even though it was supposed to be meet and greet). The terms say there is a 30 minute grace period for waiting. The driver then said he had a flat tyre and was stuck on the motorway but following the live tracking he actually drove to another destination. so wasn't on the motorway with a flat tyre, he probably just didn't want to come and meet us. I had a 5 month old baby and a 16 month old and we stood outside in the car park on a hot day for 30 minutes waiting for another taxi that arrived at 3.10pm. It's a really poor experience and didn't deliver the service that we paid for. Asked for a 20% discount off the fair due to the issues but was only offered off my next booking which won’t be happening after the poor service and failure to address my complaint. ”

Reviewed on 18 May 2025 10:00:18 pm

“taxi from the airport which was supposed to include meet and greet at the terminal (WH smith). The driver said he was there at 2.25 and 10 minutes later we had collected our luggage and were outside (even though it was supposed to be meet and greet). The terms say there is a 30 minute grace period for waiting. The driver then said he had a flat tyre and was stuck on the motorway but following the live tracking he actually drove to another destination. so wasn't on the motorway with a flat tyre, he probably just didn't want to come and meet us. I had a 5 month old baby and a 16 month old and we stood outside in the car park on a hot day for 30 minutes waiting for another taxi that arrived at 3.10pm. It's a really poor experience and didn't deliver the service that we paid for. Asked for a 20% discount off the fair due to the issues but was only offered off my next booking which won’t be happening after the poor service and failure to address my complaint. ”

Reviewed on 18 May 2025 09:59:36 pm

“We were late but he went a few rounds to wait for us. Thanks”

Reviewed on 06 May 2025 05:27:51 am

“First class service. Will use again.”

Reviewed on 30 April 2025 05:47:27 pm

“Excellent, service again. constantly kept us updated. thank you ”

Reviewed on 30 April 2025 04:06:49 pm

“Good communication and arrived shortly after I landed so I got home early than expected ”

Reviewed on 27 April 2025 04:35:24 pm

“Complete mix up with driver. He arrived before we even landed, I don’t know why as we still had to go through passport control and collect luggage. No one at designated meeting point to meet us. Sorted in the end though. ”

Reviewed on 21 April 2025 06:00:44 pm

“Great service, very happy”

Reviewed on 09 April 2025 07:20:53 am