Ouno app Ltd Reviews

“I am writing to express a complaint about the taxi service I used today. The taxi itself was spacious and the driver was both skilled and kind. I truly appreciate the driver’s professionalism and kindness. That's why I give a five star for driver. However, I regret to inform you that there was a minor issue that I need to address. The taxi arrived 40 minutes later than the scheduled time. I understand that traffic in London can be unpredictable and often congested. It's understandable if the taxi arrives slightly late, perhaps around 20 minutes. Unfortunately, on this occasion, the taxi driver arrived 40 minutes behind schedule. This is quite disappointing. Fortunately, our plans for today were not extremely time-sensitive, so we were able to manage the delay. However, had we had important commitments such as client meetings or flights, a delay of 40 minutes could have been highly problematic. I sincerely hope that such incidents will be avoided in the future. Additionally, I would like to inquire whether it would be possible to receive a voucher for future use. Considering the time we had to spend waiting for the taxi, I believe it would be reasonable to expect a voucher as compensation. Thank you for your attention to this matter.”

Reviewed on 30 August 2023 04:49:57 pm

“Driver was early and this was appreciated.”

Reviewed on 27 August 2023 08:48:07 pm

“The service provided by OUNO was faultless. We could highly recommend this driver.”

Reviewed on 25 August 2023 01:57:29 pm

“New driver was called”

Reviewed on 23 August 2023 02:01:57 pm

“New driver was called”

Reviewed on 23 August 2023 02:00:37 pm

“I am sorry but I did not meet the driver, I did wait by the underground but missed him, I did get a black taxi as I was running late, Regards violet maleed”

Reviewed on 22 August 2023 03:32:26 pm

“Lovely driver”

Reviewed on 22 August 2023 07:59:48 am

“Good service ”

Reviewed on 21 August 2023 12:35:32 pm