“I had to ring the office as no communication from the driver. He was late and didn’t arrive at the given address, had to walk up the road to meet him. Sorry but will not use again.”
Reviewed on 26 September 2023 02:18:13 pm
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Nooraini Blumer
“I received an email on the day to say it would be Dani. I rang Dani and he said he was no longer able to do it and to ring the other number. I rang the other number to confirm and was told that someone else was doing it. Noone turned up. After 2 calls to the main number I was told it had 'broken down' and I would have to make other arrangements and was told I would receive a refund, by that time we were running very late. I emailed you on 13 Sep but still have not received a refund. I will have to take legal action unless full refund provided within 24 hours. Noor Blumer”
Reviewed on 20 September 2023 04:36:31 am
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Henry Odogwu
“Even though I spoke to the drive beforehand and cancelled when I go through to the booking team they claimed that the driver had already been dispatched so my refund could not be issued which is was a lie.”
Reviewed on 18 September 2023 12:48:54 pm
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Anne Harris
“Excellent drivers on booth trips ”
Reviewed on 08 September 2023 06:50:14 pm
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John Tobia
“We had arranged a pick-up in downtown London. But the driver was unable to find us. We gave the dispatcher our physical street address, but we did not connect. Finally, the dispatcher gave up, and refused to try anymore. So, we returned home by another cab. Net result: we prepaid for a trip that you never provided!
I know everyone was frustrated at this time. But your dispatcher could have resolved it by suggesting we move to a location that was easier to find. Instead he just blew us off. NOT the way to treat your customers!!!”
Reviewed on 06 September 2023 06:33:25 pm
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John Tobia
“We had arranged a pick-up in downtown London. But the driver was unable to find us. We gave the dispatcher our physical street address, but we did not connect. Finally, the dispatcher gave up, and refused to try anymore. So, we returned home by another cab. Net result: we prepaid for a trip that you never provided!
I know everyone was frustrated at this time. But your dispatcher could have resolved it by suggesting we move to a location that was easier to find. Instead he just blew us off. NOT the way to treat your customers!!!”
Reviewed on 06 September 2023 06:32:58 pm
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Jay Breich
“The driver was very polite Howe he was at least 20 minutes late I tipped him because he was very helpful but the last thing I need when arriving is to wait. So there’s a room for improvement.”
“I had to ring the office as no communication from the driver. He was late and didn’t arrive at the given address, had to walk up the road to meet him. Sorry but will not use again.”
Reviewed on 26 September 2023 02:18:13 pm