Rockets Cabs Reviews

“I believe I paid more for a larger vehicle and was sent a smaller one”

Reviewed on 14 September 2026 06:21:53 pm

“Dear Sir or Madam, I am writing to formally complain about the service we received in connection with a recent booking made for our CFO. Unfortunately, the entire experience was extremely disappointing from start to finish. First of all, two previous bookings were cancelled because I did not want to make an advance payment. This alone was already highly inconvenient and not what I would expect from a professional chauffeur or taxi service. Once we finally had a confirmed booking, the actual service was even more disappointing. The driver arrived late, despite the journey having been booked in advance. For a pre-booked executive transfer, punctuality is one of the most basic requirements and one of the main reasons for arranging the journey in advance in the first place. In addition, we had specifically booked a BMW 5 Series or equivalent. Instead, a Toyota Corolla arrived. We also subsequently learned from the driver that the journey had apparently been arranged via Uber rather than being provided by the service and vehicle category we had booked. To make matters worse, the driver openly stated that he was receiving approximately £13 for the journey, while we were charged £47.50. Considering the late arrival, the significantly lower vehicle category, the apparent outsourcing of the booking to Uber and the substantial difference between the amount charged to us and the amount paid to the driver, we consider the service provided completely unacceptable. Our CFO was particularly dissatisfied with the late arrival, which caused unnecessary frustration and completely defeats the purpose of booking a professional transfer in advance. Under these circumstances, we expect a full refund of the £47.50 charged for this journey. Please confirm as soon as possible that the refund will be processed. Kind regards, Anne”

Reviewed on 11 September 2026 08:23:47 am

“Fantastic service from both drivers. Would recommend ”

Reviewed on 08 September 2026 01:38:15 pm

“It was a Toyota Saloon. Very small”

Reviewed on 08 September 2026 09:22:09 am

“Good service!”

Reviewed on 08 September 2026 07:04:23 am

“Our driver was so lovely, his pick up was perfectly timed and he was very professional but also friendly! ”

Reviewed on 06 September 2026 09:35:14 pm

“Hé never came… you canceled 30 minutes AFTER he was supposed to arrive”

Reviewed on 05 September 2026 11:42:40 pm

“The driver was over 20 minutes late. This wasn't his fault but it was very stressful.I had to ring the booking office twice. I needed to be at funeral in good time. Thankfully I was. The driver drove fast but safely.”

Reviewed on 04 September 2026 11:20:27 am