Paddington Cars Ltd Reviews

Taxicode Trusted Operator

Info


Praed St, London, Greater London, W21RH
+443300430689
Ranked #1086 of 15487 in the U.K
Ranked #227 of 1142 in the Greater London area

25 reviews for Paddington Cars Ltd Total Rating: 4.2/5


  • Excellent
    18
  • Very Good
    3
  • Average
    1
  • Poor
    0
  • Terrible
    3
  • On Time
  • Driver
  • Journey
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1 - 8 of 25 reviews
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I booked a car in advance because I had to be picked up at 2am to catch a very early flight from Heathrow. I thought that, despite being expensive, it would be more reliable than depending on Uber at such early hours. I wanted to avoid any kind of stress because I was going on a very long flight. I called my assigned taxi provider at 10pm to make sure a driver would arrive at 2am, and they confirmed. At 2am, I called the driver myself because he hadn't arrived, only to find out he was at home and had fallen asleep! I waited for him in the cold, in the middle of the night, for 35 minutes fearing I would miss my flight and having a very stressful time. The company provider agreed to refund me 50% of the fare as my experience was obviously not worth the price I paid. Now they are saying they can issue me a coupon to use on my next journey, which is NOT the same as the refund I was promised. Why do I want a coupon if I am never using their services again?? This company was assigned to me through your website so I am hoping you can help me get a 50% refund as promised by Paddington Card to compensate the extremely poor experience I suffered. I look forward to hearing back. The response? We understand that your recent minicab booking experienced a delay in pickup. We sincerely apologise for any inconvenience this may have caused. However, as the journey was ultimately completed, we are unable to offer a refund. Our terms and conditions state that once a journey has commenced, a refund cannot be issued. We value your understanding and hope to provide a better experience in the future. *** DISGUSTING SERVICE, I WILL STICK TO UBER!

Reviewed on 16 January 2025 01:19:21 pm

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No

Reviewed on 16 January 2025 08:39:32 am

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Excellent service

Reviewed on 25 December 2024 08:23:31 am

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All good.

Reviewed on 24 December 2024 08:08:09 pm

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The car was very clean and the driver was very helpful.

Reviewed on 23 December 2024 09:21:19 am

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Unable to contact the driver that night to arrange an earlier pick up. Office not particularly helpful. Was told that the driver was already on his way. When the driver arrived he said he would have been earlier if we had called.

Reviewed on 18 December 2024 08:40:31 pm

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Very good 👍

Reviewed on 18 December 2024 07:14:02 pm

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The driver was very anxious to get us into the taxi. We were still on the train and it was chaos in the station but he kept telling us to hurry. Then he spent about 5 mins complaining and telling us how difficult his job is. I had to say it's not our fault the train was cancelled and late. He was rushing us so much on the phone I couldn't even go to the toilet or get my children a snack. So he was on time but a bit rude about it.

Reviewed on 18 December 2024 04:43:57 pm

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1 - 8 of 25 reviews
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